The love for computers

As I stated a few days ago we have been having computer problems. We got one computer back up to speed without too much grief. We don't have all the software in it but at this time it's business as normal.

However the other computer has a completely different story. First it wasn't kind enough to just die, it has to go with a lot of misery. Maybe it didn't want to go to the scrap heap, maybe it was just tired of having to work too many hours per day and sometimes seven days a week, whatever the cause it went down fighting. Maybe it was just fighting us or just enjoying all the grief that it caused us for several days. I thought the purchase of a new computer would cause the grief to stop. First there is Vista 64, this is one sorry OS. Almost all the software refused to work with 64. This meant getting new software or a least updating almost all the software.
The SECOND source of grief was the purchase of Photoshop CS4. Since this is a 833 MB file a special downloader software was needed for the download. I will admit that most if not all of the download problems were caused by me. I'm going to say that I knew exactly what I was doing and did not cause the download problems. I started trying to download CS4 midday on Monday. No progress Monday, no progress Tuesday and Wednesday started out the same. I would like to now tell about the Customer/Tech Support that Adobe has. Actually I don't even want to think about it. While Adobe has support people in the USA they don't want you talking to him. The first 8-10 calls landed me in India. Now I don't care where you live and what language you speak!!!!!!!!!!!!!!until I need help with a problem. I want my help person to speak the America version of English. Over the years my hearing has adjusted to understanding the America version of English (I do have problems with the Boston version). The first 3 or 4 calls contected me with someone that I couldn't understand at all, then the next call the woman could speak good English but the connection was bad. Then I started demanding a refund and was told that it would take 2 billing cycles. 2 billing cycles means at least 1 month for my refund. That is Adobe's refund policy, to this I polity informed them that my refund policy was: NOW. They took my money real fast for the purchase, they could do the same for the refund. Of course the person in India didn't agree with me. Finally on Wednesday afternoon something in CS went wrong and I got connected to a man in the good old US of A. In a few minutes he had directed me how to fix the problem and I finally got CS4 loaded. I did tell them that I had plenty of time to burn since I had nothing to do with the computer not working and I would try my best to cost Adobe all that I could by spending alot of time talking (yes Talking) to them. So if you are planning to buy CS4 I suggest that you call a reseller and have the program shipped to you. This way you will avoid needing drugs to calm down and it will be quicker than trying to download. Then Adobe was nice enough to allow me to fill out a survey about my level of customer satisfaction. Don't they ever learn. I actually think I'll be back to normal about Tuesday or Wednesday of week.

I can remember the days of film and how we thought that Digital was going to solve all our problems. Kodak must have had really bad customer for us to think that life was going to be better after film.